My Verizon Wireless Customer Agreement
If you are a Postpay customer, you may be entitled to a discount if you are and remain connected to an organization that has an agreement with us. If your discount is not made through a national discount program, we may occasionally share with your organization certain information about your service (including your name, wireless phone number and total monthly fee) to ensure that you are still eligible. We may adjust or remove your discount in accordance with your organization`s agreement with us and remove your discount if your right to participate expires or your contract term expires. In any case, this will not have a major negative effect on you. Services created or received outside of their plan coverage are subject to roaming charges. National roaming charges for wireless data or voice services can be charged with a number of plans when they are outside the wireless network of ATT. International roaming rates apply to any use of language, messaging or data outside the United States. The use of roaming services depends on the roaming provider`s support for the corresponding technology and network functionality. The ad on your device does not specify if roaming charges are incurred.
Talk to roaming providers individually for assistance and coverage details. If part of this agreement, including something related to arbitration (with the exception of the prohibition of class arbitration, as indicated in Part 8 of the Dispute Settlement Section), is invalidated, that part may be withdrawn from this agreement. Plans that do not provide for unlimited transmission are subject to the provisions of this section 6.6. SMS and MMS messages are rated at 160 characters per message. Messages over 160 characters are considered additional messages. Each part of the messages will be billed to you in several parts. Premium text and image/video messages are charged at the listed prices. Standard rates apply to all incoming messages where, in the U.S., different non-standard charges apply to international messages sent by U.S. text, image and video messages when they are sent or received, whether read or not, requested or sent without request.
With Advanced Messaging (RCS) from ATT, the SMS-MMS rates on your wireless rate plan apply. Each text/file link counts and is calculated as a separate SMS/MMS. AT T reserves the right to change the limit on the size of image/video messages at any time without notification. Prices for image/video messaging messages are reserved for national messages. When a single message is sent to multiple recipients, a message is billed to the sender for each recipient and the received message is billed to each recipient. If you purchased a device with a monthly contract in installment and you terminate the service, you should check this agreement to determine if you need to pay the balance immediately. You accept the use of post-, predictive or autodialing devices, emails, TEX messages, facsimiles or other reasonable means by our authorized agents or agents to inform you of our services or other matters of which we believe you are interested. In any case, we reserve the right to contact you in any way regarding after-sales service notifications or any other such information.
If you delete a call in your coverage area, select it as you choose. If you respond within 5 minutes, call us within 90 days if you are a postpay customer, or within 45 days if you are a prepaid customer, and we will give you a 1 minute credit. If you are a Postpay customer and you lose service in your coverage area for more than 24 hours at a time and we are responsible, call us within 180 days and we will give you credit for the time lost.